Our safari experts are always here to help.
The TripBuilder is a great tool, but it will never replace the expertise and personal attention of our planners.
Our American Office
824 Healdsburg Avenue
Healdsburg, CA 95448
Mon-Fri 8:30 AM to 5:00 PM PST
Our Africa Office
Phone: 27 21 433 2752
Mon-Fri 8:00 AM to 5:00 PM SAST (GMT +2)
How long has Bushtracks been in business and who are the owners?
Bushtracks was founded in 1989 by David and Carolyn Tett, who are the sole owners of the company.
How far in advance do I need to book?
The earlier you plan, the better chance the space you require will be available. If you can plan up to twelve months in advance that is helpful, but if you are under that time frame, we can usually find availability depending on your group size, especially if you are flexible with your dates. On occasion we have also booked a safari less than a week from the date of departure!
Will reading materials and information be available so I can prepare myself for the trip?
Yes. Everyone who signs up for the trip will be given a Bushtracks Planner to help them prepare for all aspects of the trip. Included in this information will be a resource to find the perfect reading list for your specific trip.
Are tailor-made adventures more expensive than set departure trips?
No, not necessarily. However, we do require a minimum of two guests and a seven-day consecutive land itinerary in order to operate tailor-made luxury African safaris. Bushtracks specializes in tailor-made adventures and are happy to help you design a trip that fits your budget and time-constraints. We can help give you an understanding of the various cost components affecting the price of your trip so you can make informed decisions while you are in the planning stages.
What is your largest group size?
Our tailor-made adventures accommodate two or more guests traveling together. No matter how many guests are traveling together, we will apply our specialist knowledge of each area and recommend the appropriate size accommodations, guides and aircraft.
Do you have any guest references I can talk to?
We are happy to supply references on request. Each year, approximately 60% of our new customers are word-of-mouth referrals, and Bushtracks honors our commitments, to our friends and patrons.
We have also operated tours for National Geographic Expeditions, World Wildlife Fund, California Academy of Sciences, American Museum of Natural History, Harvard Museum of Natural History, Smithsonian Journeys, and prestigious alumni associations including Stanford Travel/Study Programs, University of California Berkeley BearTreks, Cornell Adult University and Princeton University Alumni Council.
What is included and not included in your programs?
Generally our tours include domestic airfare, accommodations, most meals, activities and tours, guiding and transfers.
Generally not included are items of a personal nature such as curios; excess baggage fees; travel and personal insurance; airport taxes; gratuities; phone calls; faxes; costs of obtaining passports, visas or other travel documents; inoculation fees; laundry and beverages; and extra optional tours and activities.
How do you protect my investment?
When you make any payments to Bushtracks for a trip, your funds are maintained in a separate Traveler Trust Account managed by Bank of the West in California. This means we can refund you at any time per your request and the agreed-upon booking terms and conditions.
Bushtracks is also a California registered company, which means we are required under the California Seller of Travel Law (CST) to maintain a separate Traveler Trust Account.
California Seller of Travel # 2022311-40